Refund policy
We do not offer refunds or replacements when customers enter the wrong shipping address or when there is a documented and tracked delivery to the address entered by the customer.
We offer refunds if you meet the following:
(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.
(2) Email us at vitalwhimsy@gmail.com (Name, Order Number, and any information as to why you are requesting a refund).
We have a 30 day money back guarantee with a 30% restocking fee for items that are not damaged or defective. Once everything is complete, we will process your refund and it may take 3-5 business days to process through your bank.
Do not send your purchase back to the address from which it came, the item must be returned to the address provided for proper processing and refund.
Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.
Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.
If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
Order Cancellation
Some of our products are printed on demand, because of this, we can only cancel or modify orders within the first 12 hours after purchase of these products.
Clearance Items
Items sold on clearance cannot be returned or refunded. In some cases, they may not include original packaging.
Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.
International Shipping
Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
For inquiries and any other concerns, you may contact us through the following channels:
Email : vitalwhimsy@gmail.com
Call/SMS : ✆ 989-502-2125 9am-5pm EST Monday-Saturday
RETURN & EXCHANGE PROCESS FLOW
At Vital Whimsy, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!
Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.
All online order returns, refunds and exchanges must be made through our returns process through our customer service team via vitalwhimsy.com or you can give us a call or sms at 989-502-2125.
Please note, any health/wellness or consumable items cannot be returned or exchanged.
HOW TO RETURN OR EXCHANGE AN ITEM
· To begin the returns process, please send an email to our customer service support team at vitalwhimsy@gmail.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
· As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
· If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address.
· Package your return using the return label from our customer service team and drop off at a USPS or UPS facility-whichever return label has been sent to you. You need to use the return label sent by our customer service team. Do not send returns to the original address.
· You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
· We can refund your original form of payment in 3-5 business days.
· We can send a replacement of the order and have it ready to ship with the next 72 hours
If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will send a replacement.
We charge a 30% restocking fee for items purchased and returned due to customer changing their mind for whatever reason. Please follow sizing guidelines when purchasing clothing and apparel.
Have more questions? Reach out to our Customer Support Team at 989-502-2125 from 9am-5pm EST Monday - Friday or email vitalwhimsy@gmail.com